Frequently Asked Questions
Frequently Asked Questions
📦 Shipping
How long does shipping take?
US products arrive within 2-5 business days. Overseas products may take 5-10 business days.
How much does shipping cost?
Shipping starts at $3.99 based on order weight. Orders over $75 ship free!
Do you ship internationally?
Currently we ship within the United States only. International shipping coming soon!
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email.
🔄 Returns
What is your return policy?
We accept returns within 7 business days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us at support@flowycomfort.com with your order number and we'll guide you through the process.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return.
👗 Products
How do I know which size to choose?
Each product page includes a size guide. When in doubt, we recommend sizing up for a more relaxed fit — that's the Flowy way!
Are your dresses true to size?
Most of our dresses have a relaxed, loose fit. Check the size guide on each product page for best results.
What fabric are your dresses made from?
Most of our dresses are made from lightweight Rayon or Cotton blends — soft, breathable, and perfect for warm weather.
💳 Payments
What payment methods do you accept?
We accept PayPal and all major credit cards.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways.
📧 Contact
How can I contact you?
Email us at support@flowycomfort.com — we respond within 1-2 business days.